Product Warranty

Data Download

File name Language Format Size Last updated Download
2025 SunX Comprehensive Warranty Terms EU EN V20 202503 English PDF 2.8MB March 15, 2025
2025 SunX Inverter Warranty Guide EU EN V20 202503 English PDF 2.1MB March 10, 2025
2025 SunX Battery System Warranty EU EN V20 202503 English PDF 1.9MB March 12, 2025
2025 SunX EV Charger Warranty Manual EU EN V20 202503 English PDF 1.6MB March 08, 2025
2025 SunX Service Warranty Terms EU EN V20 202503 English PDF 1.4MB March 18, 2025

Warranty for Hybrid Inverter

Warranty for Lithium Batteries

Warranty for On Grid Inverter

Warranty for Solar Panels 585W to 615W

Product

SunX-Pro-5K-Hybrid,
SunX-Pro-8K-Hybrid,
SunX-Ultra-10K,
SunX-Smart-6K,
SunX-Elite-12K,
SunX-Max-15K,

Warranty Period

2 Years Parts Warranty + 10 Years Service Warranty

Warranty period starts from the earlier one of the following two dates:

  • The date on which the product was first installed;
  • 6 months after the date of production;
Warranty Coverage Details:
Years 1-2: Complete parts replacement and free service
Years 3-10: Free service warranty (parts charges apply if repair needed)

Service warranty includes:

  • Free technical support and diagnostics;
  • Free labor and service charges;
  • On-site service visits (conditions apply);
  • Professional repair and maintenance;

Product

SunX-PowerBank-5.1kWh,
SunX-PowerBank-10.2kWh,
SunX-EnergyVault-15.3kWh,
SunX-StoragePro-20.4kWh,

Warranty Period

2 Years Parts Warranty + 10 Years Service Warranty

SunX lithium battery warranty coverage:

  • Capacity retention guarantee of 80% after 10 years;
  • 6000+ cycle life protection with 80% depth of discharge;
  • Advanced Battery Management System (BMS) coverage;
  • Temperature control and safety system protection;
  • Free service for 10 years, parts covered for first 2 years;

Product

SunX-Grid-3K-Single,
SunX-Grid-5K-Single,
SunX-Grid-8K-Three,
SunX-Grid-10K-Three,
SunX-Grid-15K-Three,
SunX-Grid-20K-Three,

Warranty Period

2 Years Parts Warranty + 10 Years Service Warranty

SunX on-grid inverter warranty coverage:

  • Grid synchronization and safety compliance;
  • MPPT tracking efficiency guarantee;
  • Anti-islanding protection systems;
  • DC and AC disconnect safety features;
  • Free service for 10 years, parts covered for first 2 years;

Product

SunX Mono 585W Panel,
SunX Mono 590W Panel,
SunX Mono 595W Panel,
SunX Mono 600W Panel,
SunX Mono 610W Panel,
SunX Mono 615W Panel,

Warranty Period

12 Years Product Warranty + 25 Years Performance Warranty

SunX solar panel warranty coverage:

  • Performance warranty: 90% power output after 10 years;
  • Performance warranty: 80% power output after 25 years;
  • Product warranty covers manufacturing defects for 12 years;
  • Frame and junction box protection;
  • Glass breakage from manufacturing defects;
  • Bypass diode functionality guarantee;

SunX Warranty Verification Center

Access instant warranty status verification for all your SunX products. Our advanced system provides real-time coverage details, service history, and upgrade eligibility. Connect with SunX certified technicians for comprehensive support and peace of mind.

Check Warranty Status
SunX Support Team

Need Help?

Data Download

Find important documents

Find an Installer

Find your nearest SunX premium installer

Service

Dedicated assistance, prompt problem-solving